TERMS

  1. Personal data
  • By shopping at Sayora, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  • Sayora is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
  • 1.1 What is personal data?
    Personal data is all information that can be directly or indirectly attributed to a natural person.
  • 1.2 What data do we store?
    In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
  • 1.3 Legal basis
    In connection with a purchase, your personal data is processed to complete the agreement with you.
    Marketing, campaigns and similar mailings take place with your consent.
    1.4 Payment providers
  • When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and phone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
  • 1.5 Shipping company
    In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
  • 1.6 The right of access
    You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
  • 1.7 Right to rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • 1.8 The right to be forgotten
    You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
  • 1.9 Responsible for data protection
    Sayora is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

2. Right of withdrawal

  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.

  • 2.1 When exercising your right of withdrawal:
  • You must announce that you regret it. The message should be sent to us info.sayora@gmail.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
  • You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
  • You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
  • From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
  • 2.2 The right of withdrawal does not apply if:
  • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.

3. Claims and complaints

  • We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

    3.1 How do you proceed with complaints?
  • Any errors and defects must always be reported to info.sayora@gmail.com, where you state your name, address, e-mail address, order number and a description of the error.
  • If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

4. Limitation of Liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

5. Changes to the General Terms and Conditions

  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.